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Frequently Asked Questions (FAQs)



About MakotoX.com

Makoto Co., Ltd is a registered corporation in Japan, and we have also registered the Makoto trademark to establish commercial integrity.
Makoto also imports high-quality prodocuts from China, Japan, Malaysia and other places. Some of these products are well-known brands that have been market-tested for many years.
Makoto operates not only in online retail but also supports offline wholesale. In the offline market, we wholesale our products to big retailers.
Currently, Makoto does not have any physical stores. Our products are available online and through third-party retail stores only.
MakotoX.com is our only website domain. When you open our website, please carefully verify the URL. Any other similar domain names are not related to Makoto Co., Ltd.


About Pricing

Our pricing policy is to keep the prices the same online and offline. However, since each offline retailer may have their independent promotion plans, and our website might also have discount activities, we cannot offer a price match guarantee service.
Our website offers a 30-day price adjustment. This means you are guaranteed the lowest price within 30 days from the time of payment. If you find the same product at a lower price on MakotoX.com within 30 days after your purchase, you can contact us for a refund of the difference.
The discount for purchasing the same product in larger quantities varies depending on each product's pricing strategy. You will enjoy a "buy more, save more" service, with specific discount levels determined by the pricing policy of each product.