Service & Support

Both products and services demand our full commitment.

Customer service

Our dedicated team is committed to providing exceptional customer service, ensuring every interaction is personalized, responsive, and aimed at exceeding your expectations.

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Quality control

Our cosmetics, crafted for precision and long-lasting performance, undergo rigorous testing to ensure the highest quality standards, guaranteeing reliability and excellence for both beauty professionals and enthusiasts.

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Safety & Health

Our cosmetics are produced with a strong commitment to safety and health. We adhere to strict industry standards, using carefully selected, skin-friendly ingredients. Every product undergoes thorough testing to ensure it meets the highest quality and safety requirements, delivering confidence and peace of mind to our customers.

Questions about service & support

1. Do you offer phone support?

Given the specialized nature of each product, we are unable to provide immediate solutions over the phone, and thus we currently do not offer phone customer service. However, we are more than willing and able to address your concerns promptly via email.

2. What information do I need to provide when requesting help?

Please send the following information to us via email:

A clear photo of the invoice or payment receipt.
A complete photo of the product, excluding the packaging.
Your purchase order ID (if applicable).
The product's serial number (if applicable).

3. Do your products come with detailed multilingual usage instructions？

All our products include international usage instructions and nutritional information. Please email us with the language version you require, and we will send you the corresponding product instructions via email.

4. I bought your brand’s product from a third-party retailer. How can I ensure it is authentic?

We list all authorized third-party retailers, including our own social commerce platforms, on our official website. If you have any doubts, please check our website for verification.