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Service & Support

Both products and services demand our full commitment.

Questions about service & support


Given the specialized nature of each product, we are unable to provide immediate solutions over the phone, and thus we currently do not offer phone customer service. However, we are more than willing and able to address your concerns promptly via email.
Please send the following information to us via email:
  • A clear photo of the invoice or payment receipt.
  • A complete photo of the product, excluding the packaging.
  • Your purchase order ID (if applicable).
  • The product's serial number (if applicable).
All our products include international usage instructions and nutritional information. Please email us with the language version you require, and we will send you the corresponding product instructions via email.
We list all authorized third-party retailers, including our own social commerce platforms, on our official website. If you have any doubts, please check our website for verification.