ご利用案内・コンプライアンス
Frequently Asked Questions
Quick answers to your most common questions about MakotoX products and orders.
Frequently Asked Questions
How can I track my order?
Once your order has shipped, you will receive an email confirmation with an active tracking link. You can also log into your account to view live tracking updates.
Are your products made in Japan?
Yes, MakotoX authentic cosmetics, toothbrushes, and personal wellness items are designed, tested, and manufactured in Japan according to strict Japanese quality and hygiene standards.
What is your return policy?
We accept returns on unused, unopened items in original packaging within 14 days of delivery. Please consult our Return Policy page or contact customer support.